A pair of Ontario family doctors say they’ll have to go back to sending patient prescriptions to pharmacies by fax because a federally funded agency is doing away with an efficient electronic system, with no clear plans for its replacement.

The software allows doctors to instantly send drug prescriptions to pharmacies and approve prescription renewal requests with a click of a mouse. The system brings up the renewal request in an electronic prompt attached to each patient’s health record.

It’s a crucial tool because Bolzon said he receives up to 35 prescription renewal requests in a typical day while also handling about 30 daily in-person appointments.

So if PrescribeIT is helping doctors manage their patient loads and there’s no clear replacement in place, why pull the plug?

In a statement to CBC News, Canada Health Infoway said they worked with governments and system providers to keep PrescribeIT operating. However, the statement said there was no shared funding model and “no viable model emerged that would support the continued operation of a single national service over the long term.”