Lower Property Taxes Through Better Government

See Where the Money Goes

Effective cost reduction starts with understanding the actual cost of providing services. Andrii’s Transparency programme calls for publishing, wherever legally possible:

• service-level costs and measurable results;
• staffing, management and compensation;
• contracts, procurement and vendors;
• debt, financing, reserves and capital projects;
• Council decisions and implementation progress.

Residents should be able to see what each City service costs and what they receive for it.

Clear information allows Council, residents, employees and outside experts to identify duplication, unnecessary expenditures, better purchasing options and more efficient ways to deliver services. HelpOS is already developing this approach in practice by organizing agendas, transcripts, meeting results and local public information.

Learn more about the Transparency programme → helpos.ca/clear

Start From the Service Residents Need

Periodic zero-based reviews would begin with the service result residents and Council need, then rebuild the required work and spending around that result. The review would ask:

• What service do residents need?
• What result should the City produce?
• What work is necessary to produce it?
• What work can be simplified or automated?
• Can functions share infrastructure or administration?
• Is an existing expense still serving its original purpose?
• Is there a more economical local way to provide the same useful result?

Budget from the service outward, building each budget around the result residents need.

The goal is to connect cost → work → service → result. A review should protect spending that produces real public value and identify spending that can be eliminated, simplified, consolidated, redesigned or delivered more efficiently.

Local budget researcher Jim Hutton has estimated a possible 5–10% municipal-levy opportunity. The current 5–10% estimate is an opportunity to test through a properly reconciled historical comparison, with any savings verified before they are incorporated into tax planning. Read the evidence and comparison.

Simplify City Hall

The campaign is developing organizational reforms around management layers, spans of responsibility, duplicated administrative functions, full-time and part-time staffing needs, compensation relative to responsibility, routine approvals and reporting relationships.

The current City Hall goal state is a flatter three-layer administrative organization: Mayor and Council → City Manager → functional working heads → professional and administrative staff. Mayor and Council are the governing level and are excluded from the employee-layer count. The proposal covers City Hall administration. Police, fire, water and wastewater operations, public works and other field operations remain outside this structural comparison.

Functional working heads would own service standards, budgets, workflows and results, while decisions would move closer to the people doing the work where appropriate. The underlying principle is simple:

The amount of administration assigned to a service should be proportionate to the service residents receive.

Read the A Lean, Accountable City Organization plan →

Use Modern Software and Local Automation

Municipal administration contains many repetitive information tasks that modern software can simplify. Appropriate uses include:

• document processing, routine reporting and public-information publishing;
• meeting, decision and implementation tracking;
• invoice, contract and procurement review;
• recurring-cost detection, record comparison and anomaly review;
• workflow routing and resident service requests.

Automate repetitive information work so people can focus on work that needs people.

Software would identify review candidates, while authorized staff retain responsibility for employment, payment, contract and service decisions. Staff would review flagged items, protect privacy and security, and use professional judgement. The objective is to give employees more time for work requiring technical skill, judgement, continuity and direct service.

The Transparency Plan explains the software-assisted value-for-money review →

Find Obsolete and Orphaned Costs

Historical organizations accumulate recurring expenses that once had a purpose and later become unnecessary, duplicated, misconfigured or poorly understood. These can be described as obsolete recurring costs, orphaned costs or legacy expenses.

An orphaned cost has no clearly identified owner, active contract, current municipal asset, current service or public purpose. Examples worth testing include telecommunications lines or software licences that remain billed after they are unused or disconnected. The Transparency Plan records this as a review example. Each historical expense would be assessed according to its current purpose, ownership, use and public value.

Modern financial analysis can systematically compare usage, contracts, owners, renewal dates, rates, invoices and service results. Each possible saving would receive human review before action, with recurring net savings separated from one-time recoveries and published through the Verified Savings Ledger.

Match Staffing to the Work

Some municipal functions genuinely require full-time personnel and continuity. Others may be suited to:

• part-time or seasonal positions;
• shared positions and temporary project teams;
• contracted specialist work;
• resident participation in suitable low-risk tasks;
• automation-assisted administration.

Staffing should match the amount and type of service residents need.

The review would match staffing to workload, professional requirements, service standards and results, while preserving skilled people and continuity where their knowledge is needed.

Let Residents Participate

Participation can improve municipal value by bringing local knowledge, practical skills and early problem-solving into suitable work. The Ward and Local Representative model gives residents ways to organize concerns and follow them through City Hall.

Shared Stewardship could include cleanups, gardening, minor public-space care, reporting, neighbourhood organization, repair events and skill-sharing. Shared Stewardship can support suitable community work, while qualified staff and contractors handle work requiring licences, specialized expertise, heavy equipment or formal safety controls.

Resident participation in suitable work allows City resources to concentrate on work requiring specialized expertise, equipment, regulatory authority or professional continuity. Learn more about neighbourhood participation → helpos.ca/wards

Build Local Productive Capacity

The City can publish recurring purchasing, repair, maintenance and service needs in ways that help local businesses, trades, makers, farms, co-operatives and entrepreneurs understand where demand exists.

Over time, some externally purchased goods or services may develop competitive local alternatives. This can increase competition, shorten supply chains, develop useful skills, keep more economic activity circulating locally and improve the resilience of City services. Procurement rules, safety, qualifications, fair competition and value-for-money requirements remain essential.

The wider participation plan connects local procurement with repair capacity, local production, import replacement and practical enterprise. Read the local production plan.

Protect and Improve Useful Services

The objective is a better relationship between what residents pay and what residents receive.

Spend less where work can be simplified, and direct resources toward services residents actually value.

Those services can include roads and sidewalks, winter maintenance, drainage, parks and public spaces, transit, infrastructure maintenance, responsive City service, and neighbourhood safety and cohesion. Savings should come from specific, evidence-supported changes, with each change evaluated for cost, service quality and long-term value.

Each implemented change should show its former cost, transition and implementation costs, recurring net savings, service effects and the resulting effect on the tax levy or future tax pressure. A possible saving becomes a public result only when it is verified.

Work Already Underway

The tax strategy is already being developed through detailed financial, organizational, process and service-level analysis.

The analysis identifies candidates for review. Council and authorized staff remain responsible for deciding which changes are lawful, practical, financially sound and consistent with reliable services.

How the Pieces Fit Together

That is how Transparency, neighbourhood participation, organizational reform, automation and service-level budgeting operate as one fiscal strategy.